Naomi Karten tollfree: 800.943.7747

Naomi Karten Author

Naomi has presented seminars and keynotes to more than 100,000 people internationally.

She has published books, as well as more than 200 articles. She is the author and publisher of PERCEPTIONS & REALITIES, an illustrated 8-page quarterly newsletter that offers ideas and advice on how to deliver superior service and manage customer expectations.

Speaking and Seminar Topics

  • Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
  • How to Deliver Superior Service
  • What Do They Really Think: How to Gather Useful, Usable Feedback from Customers
  • How to Enhance Your Communication and Consulting Skills
  • Establishing Service Level Agreements